The patients at Animal Medical Center have much to sing about. And chirp
about. And mew and wag about.
The
center's Anniston location, first accredited in 2004, passed the American
Animal Hospital Association's re-accreditation process in June. The
Jacksonville location received initial accreditation at the same time.
The
initial AAHA accreditation, which took Animal Medical Center one year from
application to finalization, is a stringent voluntary evaluation process.
Animal hospitals are checked against more than 900 medical services
standards, including urgent care, examination facilities, surgery, infection
control, patient care, medical records and client service.
AAHA's mission, according to its Web site, is to raise the bar of veterinary
excellence.
Meeting the standards has resulted in noticeable changes in client care,
said Brooke Nelson, administrative assistant for the facility.
“We
have grown tremendously,” Nelson said, and credits the goal of AAHA
accreditation with that growth. Under AAHA guidelines the staff monitors
pets constantly when waking up from anesthesia. They monitor pain medication
levels more closely, she said.
Many
animal hospitals do not follow such standards, which seem to approach those
of human patient care.
Nelson said not having the accreditation does not mean a veterinarian is not
good. “We've just chosen to purposely raise our standards,” she said.
Just
12 percent of all small animal practices in the U.S. have been granted
accreditation. Initial accreditation is valid for a two-year period. After
that, each term lasts three years before re-evaluation is necessary.
Dr.
William Russ Simpkins, whose Cheaha Animal Hospital in Oxford is not AAHA
accredited, agrees the standards benefit hospitals and ultimately pets and
owners because they are held to a higher level of care.
“An
AAHA hospital has lots of responsibility,” he said. “In the 1970s there were
many mixed animal practices (those serving both large and companion animals)
that AAHA would have said no to.”
Would
he consider pursuing accreditation? His clients don't ask about it, he said.
“Really no one in the general public knows what the standards of care are
with animals,” he said. “They treat it like a restaurant. Is it clean? Does
it smell OK? Are the people nice?
“But
AAHA accreditation is well within our reach. I don't know why I haven't
thought of doing it. There's nothing I would not be very proud of in our
clinic. Maybe now I will.”
Nelson said clients have noticed the changes in the care of their
companions.
“They
see the veterinary hospital raising the quality of medicine so their pet
will live longer,” she said. “Clients appreciate that.”
Dr.
Joe Ford of Hokes Bluff Veterinary Hospital calls AAHA an “elite”
association, the true standard setter.
“If
you travel Calhoun County and visit all the animal clinics, you would see an
obvious difference,” Ford said. “AAHA sets the standards, from medical care
to customer service to facility appearance.
“An
AAHA-accredited facility would be obviously visible as a clinic that is
above the others.”
Ford
said he won't try for the accreditation, though. He said his building in
Jacksonville never would qualify. “I'd have to tear it down and rebuild to
meet the requirements,” he said.
He
did have one word for Animal Medical Center:
Congratulations.